Remember, It's Just A Game
We at Finger Lakes Casino and Racetrack have a moral, social, and business responsibility to promote responsible gaming and to strictly enforce minimum legal wagering ages. All employees at Finger Lakes Casino and Racetrack are trained to recognize and respond appropriately when a guest's gambling problem becomes apparent.
If you feel that you have a gambling problem and need assistance, we can help. Our voluntary self-exclusion program is available on property and further assistance is available from the New York State Office of Alcoholism and Substance Abuse Services, which can be reached at 1-877-8HopeNY, or by clicking here to help you or a loved one in need of help with a gambling problem.
FINGER LAKES SELF EXCLUSION PROGRAM
WHAT IS THE SELF-EXCLUSION PROGRAM?
The program was established to allow people who may have a gambling problem to voluntarily exclude themselves from wagering activities at Finger Lakes Casino & Racetrack.
HOW DO I OBTAIN FORMS FOR THE SELF EXCLUSION PROGRAM?
You may obtain information and an application form by using one of the following methods:
1. Click here for a self exclusion form.
2. By contacting the security department at Finger Lakes Casino & Racetrack at 585-924-3232 and requesting the forms be mailed to you.
3. In person at the Player Extras Club or Security Office.
1. WHAT SHOULD I DO WITH THE FORM?
You should complete the form in its entirety and submit it to the Manager On Duty, who can be reached by asking any of our personnel at Player Extras. Upon submission of the form you will be required to provide photo identification that includes your signature and a current photograph of yourself. When you submit the form, you will also be photographed. The photo and other identifying information will be displayed to employees in non-public areas to assist with enforcement of your request.
CAN I JUST MAIL BACK THE COMPLETED FORM?
Yes. If you send it via mail, you must have a notary public sign the form attesting that the picture of the person included and the signature on the form is yours. It should then be mailed to:
President & General Manager
Finger Lakes Casino & Racetrack
P.O. Box 25250
Farmington, NY 14425
WHAT HAPPENS IF I GO TO FINGER LAKES CASINO AND RACETRACK AND PLAY?
If you are found within the facility after having voluntarily excluded yourself, you will be asked to leave the facility and could be subject to arrest for criminal trespass if you refuse to leave or and/or continue to visit the facility. Additionally, you will not be able to receive complimentary goods or services, or participate in promotional offerings.
HOW LONG WILL I BE ON THE SELF-EXCLUSION LIST?
That is up to you. When you request self-exclusion, you will choose whether you want to be excluded for one year, three years or five years. You must remain on the list for at least the length of time you select.
FOR MORE INFORMATION
For more information on the process, please call the Finger Lakes Casino and Racetrack Security Department at 585-924-3232.
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